Privacy Policy
This Privacy Policy is intended to inform users of the website musikhug.ch, in accordance with the Swiss Federal Act on Data Protection (FADP), about the nature, scope and purpose of the collection and use of personal data by the website operator (Musik Hug AG, Talacker 21, 8001 Zurich) and its representative.
Musik Hug AG takes data protection very seriously and treats your personal data confidentially and in accordance with legal requirements. Please bear in mind that data transmission over the Internet is generally subject to certain security risks. Complete protection against access by third parties cannot be guaranteed.
Access Data
Musik Hug AG and/or our website provider collects data relating to access to the websites and stores this data in the form of “server log files”. The following data is logged:
- Website visited
- Time of access
- Amount of data transmitted in bytes
- Referring source indicating how you arrived at the website
- Browser used
- Operating system used
- IP address used
The data collected is used solely for statistical analysis and to improve the respective website. However, the website operator reserves the right to subsequently review the server log files if there are specific indications of unlawful use.
Cookies
The Musik Hug websites use cookies. These are small text files that are stored on your device. Your browser accesses these files. The use of cookies improves the user-friendliness and security of the respective website.
Common browsers provide settings that allow you to disable cookies. Please note: If you make such settings, we cannot guarantee that you will be able to access all functions of the respective website without restrictions.
Handling of Personal Data
Musik Hug AG collects, uses and discloses your personal data only where this is permitted by law or where you have consented to the collection of such data.
Personal data includes all information that can be used to identify you as an individual. Such data – for example, your name, email address and telephone number – helps us identify you and contact you.
User Account
In order to place orders via our online shop at www.musikhug.ch, customers have the option of either creating a password-protected customer account or ordering as a guest. A customer account provides an overview of completed orders and active order processes. If you leave the online shop as a registered customer, you will be logged out automatically.
Controller within the Meaning of Data Protection Law
Name and address of the controller responsible for data processing and its representative. The controller within the meaning of the applicable data protection laws is:
Musik Hug AG
IT Department
Talacker 21
8001 Zurich, Switzerland
Tel.: +41 44 269 41 41
Email: webmaster@musikhug.ch
Ordering Process
All data entered by customers as part of the order process is stored. This includes:
- Last name, first name
- Address
- Payment details
- Email address
Data that is strictly necessary for delivery or order processing is passed on to third-party service providers. If the retention of your data is no longer necessary or legally required, it will be deleted.
Credit Check
To ensure your security and that of Musik Hug AG, we carry out a credit check before entering into a contract. In addition to reviewing previous transactions with Musik Hug AG and any changes to your personal data, Musik Hug AG also uses third-party service providers.
As part of the credit check, your personal data (name, address, date of birth) will be sent to CRIF AG, Hagenholzstr. 81, CH-8050 Zurich.
Handling of Contact Details
If you contact Musik Hug AG using the contact options provided, your details will be stored so that they can be used to process and respond to your enquiry. This data will not be passed on to third parties without your consent.
Handling of Comments and Contributions
If you leave a contribution or comment on the website you are visiting, your IP address will be stored. This serves to protect Musik Hug AG: if your text violates applicable law, we want to be able to trace your identity.
Google Analytics
Our websites use the “Google Analytics” service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) to analyse website usage by visitors. The service uses “cookies” – text files that are stored on your device. The information collected by the cookies is generally transmitted to a Google server in the USA and stored there.
IP anonymisation is active on our websites. Users' IP addresses are shortened within the member states of the European Union and the European Economic Area (EEA). This shortening removes the direct personal reference of your IP address. Under the data processing agreement concluded between the website operators and Google Inc., Google uses the information collected to analyse website usage and website activity and to provide services related to Internet usage.
You can prevent cookies from being stored on your device by adjusting the corresponding settings in your browser. We cannot guarantee that you will be able to access all functions of our websites without restrictions if your browser does not allow cookies.
You can use a browser plugin to prevent the information collected by cookies (including your IP address) from being sent to and used by Google Inc. The following link will take you to the relevant plugin: https://tools.google.com/dlpage/gaoptout?hl=en
Further information on the use of data by Google Inc. can be found here: https://support.google.com/analytics/answer/6004245?hl=en
Use of Social Media Plugins
Our websites use Facebook social plugins operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). These integrations can be identified by the Facebook logo or by terms such as “Like” and “Share” in Facebook's colours (blue and white). Information about all Facebook plugins can be found at the following link: https://developers.facebook.com/docs/plugins/
The plugin establishes a direct connection between your browser and Facebook's servers. Musik Hug AG has no influence over the nature or scope of the data transmitted by the plugin to the servers of Facebook Inc. Further information can be found here: https://www.facebook.com/help/186325668085084
The plugin informs Facebook Inc. that the user has visited the respective website. Your IP address may also be stored. If you are logged into your Facebook account while visiting the website, the aforementioned information will be linked to your account.
If you use the functions of the plugin – for example, by sharing or “liking” a post – the corresponding information will also be transmitted to Facebook Inc.
If you wish to prevent Facebook Inc. from linking this data to your Facebook account, please log out of Facebook before visiting one of our websites.
Our websites also use Google's “+1” button. This is operated by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). When you visit a page containing the “+1” button, a direct connection is established between your browser and Google's servers. The website operator therefore has no influence over the nature or scope of the data transmitted by the plugin to Google Inc.'s servers. If you click the “+1” button while logged into Google+, you share the content of the page on your public profile.
According to Google Inc., personal data is only collected when you click the button. Among other things, the IP address is also stored for logged-in Google users. If you wish to prevent Google Inc. from storing this data and linking it to your account, please log out before visiting the respective website.
Information about the “+1” button can be found here: https://developers.google.com/+/web/buttons-policy.
Newsletter Subscription
Musik Hug AG offers a newsletter in which we inform you about current events and offers. If you wish to subscribe to the newsletter, a valid email address is required.
User Rights: Access, Rectification and Deletion
As a user, you may request free information about which personal data concerning you has been stored. Provided that your request does not conflict with a legal obligation to retain data (e.g. mandatory data retention), you have the right to have incorrect data rectified and to have your personal data blocked or deleted.
Musik Hug AG, September 2026